We take our customer service seriously. If you have any problems with this web site, your order, or the service we provide then please contact us and we will rectify it. We want you to be a very satisfied customer.
Please read on to understand our customer service policies and initiatives.
How To Order
To place an order on this web site is a simple manner of browsing the products until you find what you are looking for.
If a product can be purchased, an "Add to Cart" or "Purchase Button" will appear next to the product.
By clicking this button you can add as many items as you like into your cart before clicking on a "Checkout" link or button to finalise your purchase.
Payment Methods We Accept
PayPal and Credit Card:
We accept PayPal, and our PREFERRED card is AMEX, Visa Card and Master Card without surcharge, via our SECURE order page.
TVD offers direct deposit as a payment option and we'll email you our direct deposit details on confirmation of your purchase. Once payment's confirmed we'll then ship the order.
Delivery Charges And Time Frames
Delivery ChargesOur delivery charges are based on the amount, volume and value of you purchase as well as your delivery destination and preferred delivery method. Your delivery charges are calculated and shown to you at the checkout stage of your purchase.
Please note that we make use of Australia Post e-Parcel service for packaging and pricing. The cost of delivery can be calculated at their website www.auspost.com.au. We even remove excess packaging to make your delivery more affordable and easier to handle. It is well worth the time to sign up to our freight services as it provides the most streamlined process and delivery.
Delivery Time Frames
Our delivery turn around time ranges from 1 day to 7 days depending on your location. We process orders Monday to Friday and endeavour to ship the same day or the following day from when we receive your order.
Security MeasuresWe employ extensive security measures using secure encrypted links and proven encryption methods to keep your payment details safe. Please visit our security page to read more about how to tell when it is safe to enter your payment details.
Returns PolicyDue to the nature of the product we supply, we only provide returns in limited situations where there was a problem with the product at the time it was delivered to you. We need to be notified of this within 3 days of your purchase arriving so we can arrange a replacement product or a refund.