Please read on to understand our customer service policies and initiatives.How To Order
To place an order on this web site is a simple manner of browsing the products until you find what you are looking for.
If a product can be purchased, an "Add to Cart" or "Purchase Button" will appear next to the product.
By clicking this button you can add as many items as you like into your cart before clicking on a "Checkout" link or button to finalise your purchase.
Payment Methods We AcceptPayPal and Credit Card
Unfortunately, we no longer accept PayPal, and our PREFERRED card is AMEX, Visa Card and Master Card all without surcharge, via our SECURE order page.Direct Deposit
TVD offers direct deposit as a payment option and we'll email you our direct deposit details on confirmation of your purchase. Once payment's confirmed we'll then ship the order.Account
For our regular business clients we offer account as a payment option. If you would like to set up an account please contact Linda.
Our typical delivery turn around time ranges from 2 days to 12 days depending on your location within Australia. We process orders 24x7 and ship Australia wide, by trackable e-Parcel from AusPost on Tuesdays and Fridays.
International orders are shipped out by air-mail, as soon as they are completely fulfilled.
Large machines, are shipped out, usually next business day, from the National Distribution Centre. IT IS YOUR RESPONSIBILITY TO ENSURE SOMEONE WILL BE IN ATTENDANCE, AND THERE IS A FORKLIFT or similar, TO UNLOAD THE MACHINE SAFELY
This website is run under the terms of Australian Consumer Law and your statutory rights apply.
In these instances, please contact us immediately to arrange pickup of your purchase.
We expect you as customer, to make a considered choice to buy.
We WILL NOT ACCEPT RETURNS if you simply change your mind. OR IF YOU HAVE ORDERED THE WRONG PARTS. It is your responsibility, to use the tools, i.e the partslists on this website to ascertain you are ordering the correct parts, or contact us on the Contact Us page for individual help. In the event of it being necessary to accept the goods back for return, a 25% Re-stocking fee will be made.Within Australia:
For Australia Post posted items, please keep the original packaging until you are satisfied with your purchase. If there is a problem you can repack the item and write RETURN TO SENDER on the packaging. This will avoid additional postal charges to you.
if you have a problem with your purchase, then we want to know about it so we can rectify the situation. We are happy to replace your order or provide a full refund where the product did not arrive in new and working condition.
We'll honour the manufacturer's warranty as stated on the product and assist you in making any warranty claims.
We know that it is important to be able to be easily contacted if there are any issues, concerns or questions about your order or you experience any problems. Our full contact details including postal/physical address phone, fax and email addresses can be found on the Contact Us page