Knowing the superior performance of Nilfisk vacuum cleaning equipment, Andy and Tricia Hawcroft founded TVD (The Vacuum Doctor) in 1999. Andy and Tricia, from Yorkshire and Lancashire respectively came to Australia in 1988. After extensive travelling they settled in Perth in 1990 and Andy began working for Nilfisk as the Territory Service Manager until the passion of owning his own business resulted in Andy's faith in his knowledge to begin what's now Perth's TVD
Check out the bio of our dynamic team who make up this most knowledgeable and specialised cleaning equipment supply businesses in Australia:
Andy has grown from simply being a nuts and bolts type of guy, into building and running The Vacuum Doctor in a brick and mortar world, and has now taken it to an expanding E-commerce site with the aim of becoming the leading Nilfisk based content website WORLDWIDE!!
Behind each man is the amazing woman who holds everything together! Tricia spends her days supporting Andy both in the Burswood office, promptly sending out the goods ordered on-line to customers, as well as taking care of their family dynamic.
"Made by man, fixed by man" Is Roland, our particularly gifted, senior technician's mantra.
Roland has over 45 years of experience with mechanical equipment, such as white goods, cleaning equipment, commercial laundry and baking equipment for brands such as Miele, AEG, Bosch, Siemens and many others.
This enables Roland to cope with ease, day to day maintenance and repairs, and any challenges with cleaning equipment. Courteous and reliable he regularly, brings a smile to our customers faces when he quickly and efficiently fixes a problem!
Linda is our long time account manager who's meticulous in her work and ensures that TVD continues to be financially strong
Banjo a pure-bred golden retriever is in charge of providing stress-relief walks after Andy and Tricia have spent too much time devoted to their clients!
What Makes Perth's TVD Different?
Being industry insiders with over 20 years of experience Andy and Tricia pride themselves in providing not only the best cleaning equipment but also a prompt, reliable and high quality cleaning equipment maintenance and service in Western Australia
We specialise in Planned Preventive Maintenance Agreements tailored to suit customer's needs by carrying out planned preventative maintenance on commercial and industrial cleaning equipment. Preventive maintenance means expensive cleaning equipment is always ready for use, ensuring that cleaning staff will always have safe and efficient tools with which to work
By using TVD, a businesses busy maintenance staff are saved from working on equipment that they are unfamiliar with, saving time and money. With the TVD maintenance agreement plan all labour charges and call-out fees are paid at the beginning of the contract period which helps with budgeting. Service visits are planned to suit the customers, and operators can be trained on the premises during service visits. No delivery charges are ever made to our preventive maintenance customers!
Our experience enables us to supply the right parts, and we keep thousands of commonly used replacement parts in stock, ensuring speedy delivery of any ordered parts. Our flexibility allows us to service equipment at times to suit the client thus minimising disturbance to cleaning staff. We strive to exceed our customer's expectations and always offer a friendly yet highly professional service. Records are kept on all equipment that has been serviced or fixed so you don't have to worry about storing documentation
Our clients include domestic home-owners, major healthcare providers, Government departments and Blue Chip companies.
A fast growing part of our business is providing prompt and professional in home service to Perth's discerning residents with premium built in ducted vacuum systems, such as EVS Electron, Valet, Solarvac, BVC, Cache, Aussie Vac, Volta and Lux.